Shipping policy
Last Updated: August 9, 2026
At Dulce Living, we believe getting your new kitchen essentials to your door should be as enjoyable as using them. This policy explains our full delivery process, from the moment you place your order to the moment it arrives, including timeframes, carriers, tracking, and what to do in the rare case something goes wrong.
Where We Ship
We currently ship to customers within the United States.
We do not offer international shipping at this time. If an order is placed with a shipping address outside the United States, our team will contact you to correct the address or cancel and refund the order in full.
Delivery Times
Here is what to expect after placing your order:
- Order Cutoff Time: 5:00 PM Arizona time (MST), Monday through Friday. Orders placed before the cutoff begin processing the same business day. Orders placed after the cutoff, or on weekends and holidays, begin processing the next business day.
- Handling Time: 1–2 business days (Monday–Friday). During this window your order is confirmed, quality-checked, carefully packaged with protective materials suited to kitchenware, and handed to one of our shipping partners.
- Transit Time: 6–8 business days (Monday–Friday) from the day your order is dispatched.
- Total Estimated Delivery Time: 7–10 business days from the day you place your order.
Please keep in mind that these timeframes are estimates, not guarantees. During holidays, peak shopping seasons, severe weather, or carrier disruptions outside our control, delivery may take slightly longer. If we become aware of a delay affecting your order, we will do our best to keep you informed.
Our Carriers
We work with USPS and FedEx to deliver your order safely and reliably. The carrier assigned to your order depends on your destination and the size and weight of your package. Your tracking link will always show which carrier is delivering your order.
Shipping Costs
Free standard shipping on every order within the United States. No minimum purchase, no handling fees, and no surprise charges at checkout. The price you see on the product page is the price you pay.
Order Confirmation and Tracking
Right after you place your order, you will receive an order confirmation email. Once your order has been dispatched, we send a second email containing your tracking number so you can follow your package every step of the way. You can also check your delivery status at any time on our Track Your Order page.
Please allow 2–5 business days after your shipping confirmation for tracking events to begin updating, as carriers sometimes scan packages a few days into transit.
Damaged on Arrival
Kitchenware is packaged with care, but transit damage can occasionally happen. If your order arrives with a damaged, chipped, or broken item, please contact us within 48 hours of delivery at support@dulceliving.com. Include your order number and clear photos of the damaged item and the packaging as received. We will resolve this at no cost to you with a replacement or a refund in accordance with our Return and Refund Policy. There is no need to return a damaged item unless we specifically request it.
Missing or Incorrect Items
If an item is missing from your order, or you received the wrong item, please contact us within 48 hours of delivery at support@dulceliving.com with your order number and photos of the package and its contents as received. We will investigate with the carrier and our fulfillment team and ship the correct or missing item, or issue a refund, at no cost to you.
Delivery Issues
If your package is delayed well past its estimated window or appears lost in transit, reach out to our support team as soon as possible. We will open an inquiry with the carrier on your behalf and work toward the fastest possible resolution, whether that is locating the package, sending a replacement, or issuing a refund in accordance with our Return and Refund Policy.
Incorrect or Undeliverable Addresses
Please double-check your shipping address at checkout. Dulce Living is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer. If a package is returned to us because the address was wrong or undeliverable, additional shipping fees may apply before we can send it out again. If you notice an address mistake right after ordering, email us immediately. If the order has not shipped yet, we will correct it at no cost.
Order Cancellations
If you would like to cancel your order, contact us as soon as possible at support@dulceliving.com with your order number. Orders can only be canceled before they have been processed and shipped. Once an order has been dispatched, it can no longer be canceled, but you can still return it after delivery in accordance with our Return and Refund Policy.
Changes to This Policy
We may update this Shipping Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
Questions?
For anything this page does not cover, visit our FAQ page or reach out to our support team. We are happy to help.
Contact Us
Store Name: Dulce Living
Operated by: SG MEDIA AGENCY LLC
Address: 2 N Central Ave, Suite 1800, Phoenix, Arizona 85004, United States
Email: support@dulceliving.com
Phone: +1 307 449 2605
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM, Saturday and Sunday: 10:00 AM – 4:00 PM (Arizona time, MST)
We aim to respond to all inquiries within 24 hours.