The answers below cover the questions we get most. Can't find what you need? Email us at support@dulceliving.com and you will hear back within 24 hours.
Ordering and Payment
Which payment methods do you accept?
We accept Shop Pay, Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, and PayPal. All payments are processed securely at checkout.
Can I cancel my order?
Yes, free of charge, as long as it has not shipped yet. Email support@dulceliving.com with your order number as soon as possible and we will take care of it. Once an order has been dispatched we can no longer cancel it, but you can still return it after delivery under our 30-day return policy.
I made a mistake in my shipping address. What now?
Email us right away. If your order has not shipped yet, we will correct the address at no cost. If a package comes back to us because the address was wrong or incomplete, additional shipping fees may apply before we can send it out again.
Shipping and Delivery
How much does shipping cost?
Shipping is free on every order within the United States. No minimum purchase, no handling fees, no surprises at checkout.
When will I get my order?
Orders are processed within 1 to 2 business days and typically arrive within 7 to 10 business days in total from the day you place your order. Orders placed before 5:00 PM Arizona time (MST) on weekdays start processing the same business day.
Where do you ship?
We currently ship within the United States only. If an order is placed with an address outside the US, our team will contact you to correct it or cancel and refund the order in full.
Which carriers do you use?
We ship with USPS and FedEx. The carrier depends on your location and the size of your package. Your tracking link always shows which carrier is delivering your order.
How do I track my order?
Once your order ships, you receive an email with your tracking number. You can also check your delivery status on our Track Order page at any time. Please allow 2 to 5 business days after your shipping confirmation for tracking events to start updating, as carriers sometimes scan packages a few days into transit.
My order is late or seems lost. What should I do?
Contact us at support@dulceliving.com with your order number. We will open an inquiry with the carrier on your behalf. If the shipment is confirmed lost, you choose the resolution: a free replacement or a full refund. Full details are in our Shipping Policy.
Returns and Refunds
What is your return policy?
You can request a return within 30 days of the delivery date. Items must be unused, in their original condition, and include all original packaging and accessories. We never charge restocking fees. The full terms are in our Return & Refund Policy.
How do I start a return?
Email support@dulceliving.com with your order number, the item you want to return, and the reason. We reply within 24 hours. If your return is approved, you receive a return authorization email with the return address and shipping instructions. Please wait for that authorization before sending anything back, as unauthorized returns may not be accepted.
Who pays for return shipping?
That depends on the reason. If your item arrived damaged, is defective, or is not what you ordered, we cover return shipping in full. For change-of-mind returns, such as a wrong color choice or an item you no longer want, return shipping is your responsibility.
My item arrived damaged or broken. What now?
Contact us within 48 hours of delivery at support@dulceliving.com with your order number and clear photos of the item and the packaging as received. We will resolve it at no cost to you with a replacement or a refund. For items that arrive broken, we usually do not require you to send anything back.
Something is missing from my package.
Email us within 48 hours of delivery with your order number and photos of the package as you received it. We will investigate with the carrier and our fulfillment team, then ship the missing item or refund you at no cost.
When do I get my refund?
Once your return arrives and passes inspection, your refund is processed within 7 business days to your original payment method. Your bank or card provider may need a few extra days to show it in your account.
Can I exchange an item?
Yes. Email support@dulceliving.com within the 30-day window with your order number and what you would like instead, and our team will walk you through it.
Are any items non-returnable?
For hygiene and safety reasons we cannot accept returns on kitchenware that has been used with food, washed, or shows signs of use, on items with broken hygiene seals, or on gift cards. Where a specific item is not eligible for return, this is indicated on the product page. Damaged or defective items are always covered, even if they fall in these categories.
Products
Are your pans compatible with induction cooktops?
Yes. Our frying pans work on induction, gas, electric, and ceramic cooktops. Compatibility is listed in the specifications on each product page.
Are your lunchboxes safe for food?
Yes. Our lunchboxes are made from 304 stainless steel and BPA-free plastics, and they are leak-proof and suitable for hot and cold food. Care instructions are on each product page.
Contact
How can I reach you?
Email us at support@dulceliving.com or call +1 307 449 2605. Our customer service hours are Monday to Friday 9:00 AM to 5:00 PM and Saturday and Sunday 10:00 AM to 4:00 PM (Arizona time, MST). We respond to every message within 24 hours.
Who operates this store?
Dulce Living (dulceliving.com) is operated by SG MEDIA AGENCY LLC, 2 N Central Ave, Suite 1800, Phoenix, Arizona 85004, United States. You can read more on our About Us page.