Refund policy

Last Updated: August 9, 2026

Your satisfaction matters to us. If a Dulce Living purchase is not right, whether something arrived damaged, the wrong item was delivered, or you simply changed your mind, this policy explains every scenario: how to start a return, who covers shipping, when your refund arrives, and which items qualify.

Order Cancellations

Orders may be canceled free of charge at any time before they ship. Email support@dulceliving.com with your order number as soon as possible and we will take care of it. Once an order has been dispatched, it can no longer be canceled. It can, however, still be returned after delivery under the terms below.

30-Day Return Policy

You may request a return within 30 days of the delivery date.

To be eligible for a return:

  • Items must be unused and in their original condition
  • All original packaging, protective inserts, accessories, manuals, and tags must be included
  • Proof of purchase or your order confirmation may be requested

We never charge restocking fees.

Return Policy at a Glance

  • Return Window: 30 days from the delivery date
  • Item Condition: Unused, in original condition, with all original packaging and accessories
  • Restocking Fees: None
  • Return Address: Provided with your return authorization
  • Support: Our team assists you through every step of the process

Return Shipping Costs

Damaged, Defective, or Incorrect Orders

The return costs you nothing if your item:

  • arrived damaged, chipped, or broken in transit,
  • has a manufacturing defect, or
  • is not what you ordered.

In these cases we cover the return shipping in full. Contact us with your order number and clear photos of the item and packaging. For items that arrive broken, we may not require a return at all; we will let you know in our response.

Change-of-Mind Returns

Return shipping is the customer's responsibility when:

  • the wrong item, color, or size was selected at checkout,
  • the product does not meet expectations, or
  • the item is simply no longer wanted.

Please note that original shipping costs, where applicable, are non-refundable for change-of-mind returns.

How to Request a Return

Step 1 — Contact Us. Email support@dulceliving.com with your order number, the item(s) you wish to return, and the reason for the return.

Step 2 — Receive Your Return Authorization. Our team will review your request and reply within 24 hours. If your return is approved, you will receive a return authorization email containing the return address and step-by-step shipping instructions.

Step 3 — Repack the Item. Place the item securely in its original packaging with all accessories, inserts, manuals, and included materials. For fragile items, please use adequate padding to prevent damage on the way back.

Step 4 — Ship the Return. Send the package following the instructions in your return authorization email. We recommend using a tracked shipping service.

Please wait for authorization before shipping anything back. Returns sent without prior approval may not be accepted.

Refund Process

When your return arrives, our team inspects it to confirm it meets the conditions above. Once approved:

  • Your refund is issued to the original payment method
  • Refunds are processed within 7 business days of us receiving and inspecting the return
  • Your bank or card provider may require additional time for the refund to appear in your account

Exchanges

We are happy to exchange items for a different color, size, or product. Email support@dulceliving.com with your order number and what you would like instead, and our team will walk you through the exchange process within the 30-day window.

Order Not Delivered?

If your order has not arrived within the expected delivery timeframe stated in our Shipping Policy, contact us at support@dulceliving.com with your order number. We will investigate directly with the carrier. If the shipment is confirmed lost, you choose the resolution:

  • a replacement order at no additional cost, or
  • a full refund to your original payment method.

Missing Items

If an item is missing from your package, contact us within 48 hours of delivery at support@dulceliving.com. Please include your order number and clear photos of the package exactly as it was received so we can investigate quickly and make it right.

Non-Returnable Items

For hygiene, health, and safety reasons, the following are not eligible for return:

  • Kitchenware that has been used with food, washed, or shows signs of use
  • Items with broken hygiene seals, where applicable
  • Gift cards

Where a specific item is not eligible for return, this is indicated on the product page. Your rights regarding damaged or defective items are not affected; if a non-returnable item arrives damaged or faulty, we will still replace or refund it.

Policy Updates

Dulce Living reserves the right to update or modify this Return and Refund Policy at any time. Updates are posted on this page with a revised date, and continued use of the website after changes are posted constitutes acceptance of the updated terms.

Questions?

Visit our FAQ page or reach out to our support team. We are happy to help.

Contact Us

Store Name: Dulce Living
Operated by: SG MEDIA AGENCY LLC
Address: 2 N Central Ave, Suite 1800, Phoenix, Arizona 85004, United States
Email: support@dulceliving.com
Phone: +1 307 449 2605
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM, Saturday and Sunday: 10:00 AM – 4:00 PM (Arizona time, MST)
We aim to respond to all inquiries within 24 hours.