Last Updated: August 9, 2026
This page explains how payments, billing, and transactions are handled at Dulce Living: what we accept, when payment is taken, how pricing works, and how your payment information is kept safe. By placing an order on our website, you agree to the terms outlined below.
Accepted Payment Methods
We offer a range of secure payment options to make checkout as convenient as possible. We currently accept:
- Credit and Debit Cards: Visa, Mastercard, American Express, Discover, and Diners Club
- Shop Pay
- Apple Pay
- Google Pay
- PayPal
All transactions are processed in United States Dollars (USD).
Payment Processing
Full payment is required at the time of purchase. Orders will not be confirmed, processed, or shipped until payment has been successfully received. An order is confirmed once payment is successfully processed and an order confirmation email is sent.
If a payment is declined or fails for any reason, your order will not be placed. Please check your payment details or contact your card issuer, then try again, or use an alternative payment method.
Pricing
All prices displayed on dulceliving.com are shown in USD and are subject to change at any time without prior notice. The price at the time of the order is the price charged. Any applicable taxes are calculated and clearly displayed at checkout before you complete your purchase. Standard shipping within the United States is always free, as described in our Shipping Policy, so no shipping charges are added at checkout.
We reserve the right to correct pricing errors. If a product's correct price is higher than the price shown at checkout, we will contact you before dispatch and offer you the choice to proceed at the correct price or cancel for a full refund.
Payment Security
Dulce Living uses SSL encryption and processes all payments through Shopify's PCI-DSS compliant secure checkout, together with trusted third-party payment providers. Your card data is encrypted in transit and handled directly by our payment providers. We never see, store, or have access to your full card details at any time.
Refunds and Billing Issues
All refunds are handled in accordance with our Return and Refund Policy. If you notice a billing error, duplicate charge, or unfamiliar transaction, please contact us immediately at support@dulceliving.com so we can investigate and resolve it quickly.
If you have a billing concern or payment dispute, we encourage you to reach out to us directly before initiating a chargeback. We are committed to resolving issues quickly and fairly. Unauthorized or fraudulent chargeback attempts may be investigated and formally disputed with supporting documentation.
Fraud Prevention
To maintain a secure shopping environment, Dulce Living reserves the right to decline, cancel, or temporarily hold any order suspected of fraudulent or unauthorized activity. For high-value or flagged transactions, we may request additional identity verification before your order is processed.
Policy Updates
We may update these Billing Terms and Conditions at any time. Any revisions will be published on this page with an updated date. Continued use of our website after any changes have been posted constitutes your acceptance of the revised terms.
Questions?
Visit our FAQ page or reach out to our support team. We are happy to help.
Contact Us
Store Name: Dulce Living
Operated by: SG MEDIA AGENCY LLC
Address: 2 N Central Ave, Suite 1800, Phoenix, Arizona 85004, United States
Email: support@dulceliving.com
Phone: +1 307 449 2605
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM, Saturday and Sunday: 10:00 AM – 4:00 PM (Arizona time, MST)
We aim to respond to all inquiries within 24 hours.